EXTENDED WARRANTY POLICY TERMS & CONDITIONS

INSURED PERSON / OWNER OF PRODUCTS

The purchaser/owner of the products as described in the Extended Warranty Certificate or Invoice.

INSURED ITEMS

Electrical and/or Electronic products manufactured for domestic and personal use in Malaysia, purchased new from authorized dealers, with valid coverage at the time of purchase.

EXTENDED WARRANTY PERIOD

The period specified in the coverage schedule. We will reimburse you for loss incurred due to mechanical, electrical, or electronic breakdown of the Insured Product during this period.

MECHANICAL/ELECTRICAL/ELECTRONIC BREAKDOWN

The breaking or burning out of any defined parts arising from defects that cause sudden stoppage of function, requiring repair or replacement per policy terms.

LIABILITY

Total repair value shall not exceed the retail purchase price of your product. We do not cover loss or damage to persons or property, or any incidental, contingent, special, or consequential damages.

EXCLUSIONS

Coverage does NOT include:

  • Products still under manufacturer's or repairer's warranty
  • Defects subject to manufacturer recalls
  • Non-original/cloned products or those with pre-owned IMEI numbers
  • Routine maintenance, inspection, cleaning, lubrication
  • Cosmetic damage, paint/finish changes, accessories, cables, glass, or lenses
  • Unauthorized modifications or failure to follow manufacturer instructions
  • Software, operating systems, data, viruses, or peripherals
  • Modified/added hardware after original purchase
  • Consumables (batteries, storage cards, etc.)
  • Damage from accidents, theft, spilled liquids, misuse, or unauthorized repairs
  • Diagnosis with no defect found
  • Normal wear, tear, rust, corrosion, or latent defects
  • Temperature/humidity changes or equipment malfunction
  • Disappearance, misplacement, or unattended loss
  • Willful acts or negligence by you
  • Fraudulent claims or dishonesty

RECORD KEEPING

Keep these documents in a safe place.

TO FILE A CLAIM

  • Original purchase invoice
  • Printed policy copy
  • Contact: +6011-5103 9379 or supports@ams4u.com.my

IMPORTANT NOTES

  • Claims subject to final insurer approval
  • All repairs performed by authorized service centers only
  • You'll be notified by email or call when repair is complete
  • Service centers accept local units with valid Mobile Protection Plan (MPP)
  • Repair is subject to parts availability and service center capacity
  • You are responsible for repair fees and shipping charges if the service center cannot accept your product

For more information: www.ams4u.com.my or supports@ams4u.com.my