Warranty Policy

All products sold by DirectD are covered under warranty, subject to its respective terms and conditions as followed.

All smartphones sold at DirectD are original sets. Warranty coverage, policy and length follows what is set by the respective principal. Customers can send their purchased original set directly to an authorized service center for warranty claims. Alternatively, DirectD customers can bring the item to our service center and we will help send it to the authorized service center based on our schedule.

Note: Water damage can still happen to waterproof devices. This falls under invalidation of warranty.

Note: All warranty claims must be accompanied by the shop's official tax invoice/receipt/proof of purchase (photocopy or original). The shop reserves the right to reject warranty claims without proof of purchase.

Note: The shop is not liable for any data loss due to repair/services. Please back up your data before sending your item for warranty.

Note: During repair, the shop has the right to remove any parts/accessories as needed (e.g. tempered glass, screen protector, stickers/skins). The shop will not replace or be responsible for removed or damaged accessories.

Note: The shop will not cover shipping costs to send a faulty item to us. Customers must also pay return shipment for service cancellations or devices with invalidated warranty. However, for eligible warranty claims, the shop will bear the cost of sending the device back to the customer.

Extended Warranty

Extended warranty is available for all smartphones and tablets purchased at DirectD.

  1. Must be purchased together with the device, or within 7 days after purchase based on official receipt.
  2. Our staff reserves the right to reject the purchase upon inspecting the device within the 7-day period.
  3. The extended warranty starts only after the initial warranty expires.
  4. A single extended warranty is applicable to one device only.
  5. It is not transferable to another device or convertible into any other form (e.g. cash/credit).
  6. The warranty continues even if the item is sold to another party.
  7. The owner must present the official invoice during any warranty claim.
  8. Invalidation conditions are the same as the standard warranty.

There are 2 types of extended warranty:

Premium +1 Year

  • Lifetime support for software
  • Additional 12 months coverage for transceiver and related parts
  • Additional 3 months coverage for LCD and related parts, battery, charging port, buzzer, and vibrator

Premium +2 Years

  • Lifetime support for software
  • Additional 24 months coverage for transceiver and related parts
  • Additional 6 months coverage for LCD and related parts, battery, charging port, buzzer, and vibrator

Invalidation of Warranty

Warranty is invalidated under any of the following conditions:

  1. Defect caused by wear and tear, accident, misuse, abuse, neglect, or rough handling.
  2. Alterations or repairs carried out by unauthorised persons.
  3. Warranty card has been altered, defaced, or erased in any manner.
  4. Failure to provide original proof of purchase during warranty claim.
  5. Product purchased from non-authorised dealers or from overseas (unless international warranty applies).
  6. Cosmetic damage (dents, cracks, scratches, etc.).
  7. Spillage of food/liquids or detection of water/liquid inside the device (applicable to both waterproof and non-waterproof devices).
  8. Operation with incorrect or irregular voltage supply.
  9. Corrosion, rusting, or stains.
  10. Improper testing, operation, maintenance, installation, or any alteration — including unlocking, rooting, jailbreaking, or bricking due to firmware/ROM flashing.
  11. Replacement of parts with parts not supplied or approved by DirectD.
  12. Repair or attempted repair by any party other than a DirectD authorized service center.
  13. Product serial number removed, made illegible, or tampered with.
  14. Use of the product in a commercial environment (display set, events, advertising, etc.).
  15. Damage caused by ancillary equipment or third-party software.
  16. Infestation by insects or vermin.
  17. Incomplete or improper installation.
  18. Use of the product in ways it was not designed for.
  19. Use with third-party battery, charger, or cable.
  20. Damage due to improper packing during shipment to DirectD.
  21. Natural disasters such as floods, fires, winds, earthquakes, or lightning.
  22. Damage due to foreign material.
  23. Damage due to exposure to moisture, dampness, or extreme thermal conditions.
  24. Differences in specifications, functions, display, appearance, or performance across product models are not considered product defects.