General Terms & Conditions
Price listed on our website is final and non-negotiable. However, for corporations we do have special rates subject to quantity purchased.
Accessories included in the box are as per listed in our advertisement.
Our sales team are not responsible for mis-selection of any item purchased by the customer. Customers can consult them for advice but the final decision is the customer's responsibility.
We are unable to guarantee stock availability at all times due to movement of stock from walk-in sales and delivery orders. However, we do offer same-day reservation without any deposit. Please call our hotline 03-56211355 for reservation.
Some sets are not in sealed box condition. We will always be transparent regarding the status of our sets.
We ship within Malaysia only. Free shipping is entitled for selected products only.
Note: Please do not proceed if you do not agree with any of our terms and conditions.
Shipment & Delivery
All shipments are made on the same day if payment is received before 4:00 PM, Monday to Friday (except public holidays). For out-of-stock items, we will attempt to send within the next 2 working days, or a refund/replacement will be offered on the 3rd day.
If the item purchased is not in stock, we will try to fulfil the order the next day. If the item is still unavailable on the 3rd day from the date of purchase, we will inform the customer and offer a replacement or refund subject to the customer's agreement.
Express Nationwide Shipping is available at a flat rate of RM16 for both West and East Malaysia. Combined shipping to a single address is allowed.
We will do our utmost best to deliver goods on the agreed date. If we are unable to do so, you will be notified and an alternative date will be arranged. You must be available to sign a personal acknowledgement of delivery.
We strongly recommend inspecting the package upon receipt. If the package appears damaged, it is advisable not to accept it. In the unlikely event that the wrong item is delivered or the item is damaged, please notify us within 24 hours. We will not be liable for any claims after this period.
DirectD will not cover the shipping cost for returning a broken or faulty item to us. Customers must pay return shipment for service cancellations and for devices with invalidated warranty. However, for devices eligible for warranty claims, we will bear the cost of sending the device back to the customer.
Self Collection
All orders with self-collection will be processed between 10AM to 9:30PM, Monday to Sunday.
Customers are required to provide the full name and identity card number of the person collecting the product. This will be verified by our sales personnel during collection.
Upon completion of payment, customers are required to wait for our confirmation email before proceeding to collect.
Customers are not required to bring any documents during collection except for their MyKad (Identity Card). In the event that the name and IC number do not match the details provided during the online order, we reserve the right to refuse collection.
For self-pickup at any DirectD outlet, please allow us 8 hours of our operating hours for processing before the item is ready to be collected.
Return Policy
Goods sold are not returnable. In the event that a customer insists on returning a product within 7 days from the date of purchase, a restocking fee of 35% or more will be charged, subject to the item and packaging condition as verified by our technician and sales representatives.
Cancellation & Refund
If a customer decides to cancel an order or request a refund on personal grounds, an admin fee of RM20 will be charged and deducted from the refund amount.
Refunds will take approximately 5 working days to complete. For credit card purchases, refunds will take approximately 10–14 working days.
If you have used PayLater as your payment method, the only refund method available is via PayLater, and the refunded sum will be provided by us to GrabTaxi Holdings Pte. Ltd. to be applied in accordance with the PayLater Terms of Use.
If we are unable to fulfil your order due to unforeseen circumstances, you will be contacted as soon as possible and offered a substitute item of your choice (subject to availability) or a full refund.
Pre-Order
For pre-orders, we will hold the item for 90 days from the date of pre-order. A final reminder will be issued, followed by an additional 30 days for the customer to collect the unit and settle any remaining balance.
Failure to collect within the given timeframe (90 + 30 days) will result in the pre-order being forfeited and the deposit will not be returnable or refundable.
Purchase With Purchase (PWP)
For PWP promotions, customers must purchase the accompanying item within 7 days from the date of receipt. The promotion is no longer valid after the 7-day period.
Warranty
Warranty period for local original sets is determined by the authorized distributor or manufacturer. For original products purchased from us that require warranty service, DirectD will assist in sending the product to the authorized service center. Any negotiation regarding the warranty is between the device owner and the service center.
For full warranty terms and conditions, please refer to our Warranty Policy page.
